There are a few common reasons why you may not be able to connect successfully via FTP.
1. Make sure you're using the correct hostname
If you’ve not switched the nameservers to point to iBrave Hosting, you’ll need to use a different hostname to connect via FTP:
- You can use: ftp.yourdomain.com
2. Make sure you have the FTP DNS record
If you’ve made any DNS changes you need to make sure that you have a CNAME from:
ftp.yourdomain.com -> CNAME -> ftp.yourdomain.com
Without this CNAME you won’t be able to connect using ftp.yourdomain.com.
Please note DNS changes can take roughly 1 hour to propagate.
3. Make sure FTP is unlocked
At iBrave Hosting we utilize an FTP lock system to ensure FTP can only be accessed when required which greatly reduces the risk of compromise to a hosting package. You'll need to make sure this is unlocked to connect via FTP, to do this:
- Access your hosting control panel from within your client area
- Find the FTP access control module in the sidebar
- You can then select to unlock FTP by time, or by a specific IP address
When FTP has been unlocked you'll be shown the time the unlock expires and the option to lock it again.
4. Use the correct password
Make sure you are using the correct password! You’ll need to use the password that is located within the FTP Details section of the package.
